1. Flight rules:
Héliberté Hélicoptères Jet Systems is a civil-aviation approved airline registered under number FR.AOC.0073.
Flights are subject to visual flight rules (VFR, as defined by the French Civil Aviation Authority (DGAC)).
Flights are subject to authorisation from the competent authorities.
The indicated length of flights is approximate and may vary according to weather conditions, air traffic and flight authorisations.
2. Insurance:
The cost includes liability insurance covering each passenger on all aircraft used. Risks are covered for amounts comparable to those required by the Warsaw Convention stipulations applicable to airline passengers. Items taken on board by passengers are not covered by our insurers.
It is your responsibility to take out any additional insurance you feel necessary.
3. Boarding conditions
Only people with a valid flight pass (voucher or ticket) will be permitted to board. As a passenger airline, Héliberté HJS is subject to the terms of the Warsaw Convention.
Héliberté HJS pilots are in sole command of the aircraft and have authority over all passengers. They may deny boarding or disembark any person or load that could pose a threat to flight safety.
4. Special terms
4.1 Availability: Flights are operated subject to the availability of aircraft and the hotels/restaurants/activities (packages including accommodation or meals or other activities) included with the order.
4.2 Weather: If a flight is cancelled because of adverse weather conditions, the tickets may be used at another time, within their period of validity. Weather forecasts do not always permit us to state in advance that a flight will be possible. Please note that light rain, wind or cold conditions do not necessarily prevent a flight or affect visibility.
4.3 Force Majeure: Mechanical incidents that could pose a threat to the safety of passengers or goods, occurring during the pre-flight inspection and causing a delay or cancellation of the flight, are deemed to be cases of force majeure.
4.4 Modification of the service: if necessary, Héliberté HJS may, without prior notice, change the type of aircraft, point of take-off and the circuit designated on the ticket.
5. Individuals (“seat sales”)
5.1 Tickets & Prices: Prices are given “per seat” and include VAT and civil aviation liability insurance. They are revised annually. Children aged 2-12 years are eligible for a reduction of 20% on request. Children aged under two (on presentation of proof of age) can fly free of charge, seated on their parents’ knees.
A minimum number of passengers is required before take-off (depending on the aircraft, this may be a minimum of three or four paying passengers).
Tickets are valid for one year from the date of purchase, so cover all seasons (from March to October at most sites). They are not refundable.
You may extend the validity of your ticket for one more year at a charge of €20.
If you make a minimum four unsuccessful attempts to fly (as confirmed by our booking centre), your ticket may be extended for another year, on request, at no extra cost.
You need to request this before your ticket expires.
In all events, tickets expire two years after their issue.
Free tickets cannot be extended or refunded.
If a particular base no longer has any flights available within the tickets’ period of validity, the client may be offered a flight from another base instead.
5.2 Information: you can contact us
By phone: Call our reservations centre on 0820 820 698 (from France, charged at the local rate) or on +33 (0)2 43 39 14 50, Monday to Friday, 09:00-12:00 or 14:00-18:00 (not open on public holidays). Managers at our bases can be reached on their mobile phones outside of these hours (their numbers are given on the voicemail message).
Email:
via the Contact form on our website – www.heliberte.com.
via our reservations centre at contact@oxygene-lemans.fr
5.3 Booking: All tickets must be paid for at the time of purchase. You can pay for your ticket by:
Cheque, in euros: to the order of HELIBERTE and sent to our head office at:
HELIBERTE HJS – Aérogare - Aérodrome le Mans Arnage - 72100 LE MANS (France)
Banker’s card: using your card number, over the phone or via our website
Bank transfer: we will send our bank details to your address so you can arrange a transfer
Online: when you click on XX to confirm your order, you undertake to pay.
After ordering online, you will receive an email confirming the purchase. All online orders imply acceptance of these general terms, which you acknowledge having read. Please print out the voucher bearing the order reference: it must be shown on the day of the flight. If you require a “gift ticket”, you will be charged a supplement to cover postage.
5.4 Booking a date: Once you have purchased your ticket, you must phone our reservations centre on 0820 820 698 or +33 (0)2 43 39 14 50 to arrange a date for your flight.
You will be asked for your telephone number and ticket reference. You should then call back the week before the flight to check on booking status and again one day before, to confirm weather conditions and the time and site of take-off (which may be changed at any time; no compensation may be claimed if that is the case).
Once the flight confirmed, you should arrive at the site of take-off at least 15 minutes before the scheduled time.
You will then be able to board and enjoy your flight.
If you purchase a ticket from one our partners, only our terms of sale apply.
6. Special request flights
A deposit of 50% of the total price will be made at the time of booking, and the remainder paid ten days before the flight.
The full names of all passengers must be provided at the time of booking.
If, on the day of the flight, the duration of the flight is different from that agreed at the time of booking, an amended invoice will be issued.
7. GROUPS (minimum 10 people)
When booking (signature of the price quote), a deposit of 50% of the total price is required, with the remainder to be paid ten days before the flight.
The number and full names of the passengers must be provided ten days before the flight.
If, on the day of the flight, the number of passengers and/or the duration of the flight is different from that agreed at the time of booking, an amended invoice will be issued.
8. Cancellation
8.1 In the event of cancellation by Héliberté HJS:
Héliberté HJS reserves the right to cancel a flight due to poor weather conditions or for a case of force majeure.
INDIVIDUALS: The flight may be cancelled at any time up to scheduled take-off and, in this case, Héliberté HJS will not be required to cover any travelling expenses or accommodation costs incurred by the client to travel to the site of take-off. However, the flight ticket shall remain valid for its full period of validity.
If the cancellation is made more than 24 hours before take-off, the full service is postponed to a later date within the ticket’s period of validity. A new date will be set in agreement with the client.
8.2 In the event of cancellation by the client:
INDIVIDUALS:
Cancellation less than 48 hours prior to the service or if the client fails to attend on the agreed flight date, the package or flight service will be deemed as having been completed (flight or flight + accommodation).
Cancellation made more than 48 hours before the flight: the full service is postponed to a later date within the ticket’s period of validity.
GROUPS:
The deposit paid by the client will be returned in full if the flight is cancelled at least 60 days before the scheduled date.
If the cancellation is made 30 days before the scheduled date, only 50% of the deposit paid by the client will be returned.
If the cancellation is made less than ten days before the scheduled date, the full amount of the deposit paid by the client will be retained by Héliberté HJS.
9. Disputes
Any dispute, claim, failure to reach an agreement or difficulty of any kind regarding our services will be submitted to the competent courts in Le Mans, except for matters subject to rules on law and order.
SARL HELIBERTE HJS
Terminal
Aérodrome Le Mans Arnage
72100 LE MANS
SARL (limited liability company) with capital of €100,000
SIRET 522 305 200 RCS LE MANS